Network Solutions Unlimited Blog

Most businesses that have chosen to use managed IT services have found that their technology works better than it did before partnering with their provider. It’s not just a group of people sitting around fixing computers, however, there are some real strategies in place to allow for this to happen. Today we’ll give you a brief overview of the services we offer. 

We are classified as a managed service provider, which is only helpful if someone knows what managed services are. That’s why we’re taking a few minutes to review what it is that managed services are, and what a managed service provider does.

The businesses of today rely on technology in order to function, which means that their technology needs to be in top shape. However, this requires a sizable time commitment, something that most businesses will have trouble seeing through. Help comes for these businesses in the form of remote monitoring and management.

Depending on your business’ setup, you might have an in-house IT department that manages any of your technological assets, or you might have an outsourced vendor that you prefer to work with. Regardless, you know that as a business owner, you don’t have time to worry about managing IT--especially if you’re a small organization that has a limited budget and a limited workforce to do the work.

Efficiency is king in the business world. In order to reach optimal productivity, organizations are always aiming to prevent operational issues, eliminate unnecessary costs, and cut down on anything that keeps them from reaching their goals. Technology is a major tool in this effort, offering solutions that can enhance productivity, automate processes, facilitate collaboration, and maintain critical systems. All of this and more can be done by working with a great IT services provider.

Uh oh - your critical business systems are acting up again, and you aren’t sure what’s causing the problem. Fortunately, you aren’t caught up in this alone. There are those that can help you, just like a doctor would if you were ill. However, instead of calling your healthcare provider, you want to call a managed services provider.

The last time you reached out to IT support, how long did it take them to respond to your request? Did they have to drive all the way to your office, only to resolve the issue far too late? Being able to take prompt action is key to alleviating IT issues, especially when mission-critical data is on the line. A remote monitoring and maintenance solution may be just the tool you need to keep your systems maintained and operating properly, and all without expensive on-site visits.

Remote monitoring and maintenance lets your business get the technology assistance it needs as swiftly as possible. It’s usually more efficient to outsource this responsibility to a third party that can keep tabs on your business’s systems through an online cloud-connected interface. This allows technicians to resolve most problems without an on-site visit, though this is far from the only benefit that remote monitoring and management solutions provide.

Resource Allocation
Your network components and applications are constantly being accessed throughout the workday, but delegating the proper amount of resources to ensure that the tools are available can be tricky business. If you have an outsourced provider monitoring your network resources, they can adjust the workload to avoid bottlenecks and downtime, ensuring maximum functionality.

Threat Management
Similar to the above point, keeping an eye on the network and its resources can signify when a threat slips through your defenses. If a virus or malware program installs on a device, it may slow down the machine and spread to other parts of your infrastructure. Identifying where a threat is and eliminating it promptly is important to keep infections from spreading, and this same tactic can be used to detect telltale signs of hardware failures so your organization can prepare for the worst.

Patching and Security Updates
One of the best things about remote monitoring and maintenance is that the outsourced provider can remotely apply patches and updates, as well as resolve other problems that might come up. By doing this, you effectively free your business from the responsibility of performing this routine maintenance, which is an invaluable opportunity for an SMB to invest in more profitable endeavors.

Of course, the biggest benefit of remote monitoring is the fact that you’ll cut down on expensive on-site visits from your IT support. Since most problems can be resolved remotely, it’s logical that you avoid on-site visits as much as possible. After all, it’s a mutually beneficial situation; you get the help you need, and we help you save money. Of course, there are always going to be issues that need an on-site visit, but we’ll try to limit these so that you can focus on keeping your business productive.

To learn more about remote monitoring and management, reach out to us at (217) 428-6449.